Refund policy

Return and Refund Policy

We offer a 30-day return window. You may request a return within 30 days after receiving your item.

To be eligible for a return, items must be unused, unworn, in their original condition and packaging, with all tags attached. Proof of purchase may be required. Sale or promotional items are final sale and are not eligible for return.

To start a return, contact us at louis5323520@gmail.com. If your return is accepted, we will provide return instructions and a prepaid return shipping label. Please do not send items back before your return request has been approved.

Return address:
Suzhou Industrial Park
Suzhou, Jiangsu, China

Damages and issues
Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact us promptly at louis5323520@gmail.com so we can resolve the issue.

Refunds
After we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional time to process the refund. If more than 15 business days have passed since approval, contact us at louis5323520@gmail.com.

European Union 14-day cooling-off period
For orders shipped to the European Union, customers have the right to cancel or return an order within 14 days of delivery without providing a reason, subject to applicable law.